You may return most new, unopened items within 30 days of delivery for a full refund.
We do not refund the shipping cost, nor do we provide return labels. The return postage must be paid by the customer and we do recommend that you receive a tracking number when sending a package to us to ensure we receive the package. The refund will be processed the same day we receive the package to the original form of payment. We do not offer store credit nor exchanges in return. If you wish to cancel the order before it is shipped out, we will charge a 15% of the total as a restocking fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
- Free shipping on all orders over $50 in (US and PR only)
- All orders made before 3Pm(PST) with cleared payment will be shipped next day.
- Once an order ships we email a confirmation email with a link to your tracking number. Please check your junk email in case you don't see our email in your inbox. (Please allow 24 hrs before your package is accessible to USPS. Since the package must be scanned by the postal service.)
- Estimated delivery dates for orders is between 3-5 business days. Holidays and weekends are not counted as business days.
- Wholesale orders are shipped the next day before 3Pm(PST) with cleared payment. Mainly shipped via USPS. Once a wholesale order is shipped we will email a shipping confirmation with a link attached to the tracking number.
- All international orders are shipped USPS First Class under 13oz. Any other shipment is sent via USPS Priority International.
- Any order placed before 3Pm (PST) is shipped next day with cleared payment.
- All amounts on our website are all USD based.
- Customs, taxes, duties, VAT and any additional postage fess depending on country will be your responsibility. Our shipping price does not include these extras fees. If you have any additional questions about these applicable fees, please contact your postal service in your country.
- Our order processing team does everything possible to lower the cost customs or duties that can be applicable in countries.
- Estimated delivery dates for international shipping is between 6-21 days. Please understand that every country’s customs department is different, and we have no control on how long it will take for clearance on order.